Records Management of Social Media and Electronic Records

Records Express

We have been receiving questions about the records management responsibilities for content created in social media and through the use of electronic messages. We would like to remind Federal agencies that we have issued guidance on both of these topics:

NARA Bulletin 2014-02 for Guidance on Managing Social Media Records, and
NARA Bulletin 2015-02 for Guidance on Managing Electronic Messages.

Agencies are responsible for complying with these bulletins, and managing social media and electronic messages – including traditional SMS texts, encrypted communications, messaging applications, and direct messages on social media platforms – that are Federal records. Social media content and electronic messages related to the conduct of agency business are presumed to be Federal records.

Agencies must properly manage all Federal records, regardless of medium or format, which includes determining whether an existing disposition authority applies. The disposition authority (or records schedule) governs how long the records must be maintained…

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